MOODY'S - Hiring - Research Associate

 

POSITION: Research Associate

Role/Responsibilities

This role involves independently working with a team based in Bangalore, India, providing best in class service to analysts and senior managers in rating groups across the globe with investor outreach activities.

The candidate will be responsible for conducting email outreach campaigns, providing navigation support for Marketo/Salesforce & responding to standard and ad-hoc reporting requests for the Investor Contact Management program within MIS. The candidate will also share the responsibility of documenting processes & FAQ, providing on the job guidance to new team members, implement changes to the process / templates & conducting testing for product releases.

As this position requires daily interaction with lead analysts and senior management in MIS, strong verbal and written communication skills are a must. Candidate is also expected to be proactive and quick to learn process changes and updates. Expert knowledge of MS Office (Outlook, Excel, Access, Word, PowerPoint) required. CRM/Marketo/Salesforce experience desired.

 

Functional Responsibilities:

Work independently to conduct Email outreach campaigns, navigation support for Marketo/Salesforce users & ad-hoc and standard reporting for the ICM engagement, including management and rating group specific requests

Documentation of support processes & FAQs

Work with project team to implement changes / clarifications to the process, template changes, etc.

Conduct testing for Maintenance & Enhancement releases

Provide error-free output on standard and complex tasks and achieve the targets efficiently

Qualifications:

BA/BS/Graduate in business, finance, management or similar field

1-3 years of professional relevant work experience, preferably working in a financial institution, with credit and/or research knowledge

Knowledge and experience of with Marketo is desired

Client engagement experience is desired

Experience in CRM tools such as Salesforce along with reporting and dashboards is a plus

 

Behavioural competencies:

Strong organizational and written and verbal communication skills

Demonstrates intellectual honesty, independence, thoroughness, rigor, conviction and judgment

Self-motivated, sense of ownership and efficient time management

Engages in team work with a positive and constructive attitude

Displays a clear customer-centric, best-in-class service orientation

LOB/Department: MIS Research

Entity: Moody's Investors Service (MIS)

Line of Business: MIS Research (MIS RSRCH)

Regular/Temporary: Regular

Location: Bangalore

Job Category: Credit Analysis & Research

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