HSBC - Hiring - Administration Associate - Kolkata

 

Global Service Centres

Our Global Service Centres are an integral part of Global Operations. Employees based there manage day-to-day customer transactions and processes for the global businesses. This may include transactions for our retail bank such as processing loans, credit cards, insurance and mortgage applications, opening new accounts, and managing customer enquiries through contact centres and digital platforms.

Employees in the Global Service Centres also run and manage operations for commercial bank customers. This includes processing credit applications, facilitating payments and managing the import and export transactions that enable customers to protect and grow their businesses through international trade.

LOCATION: KOLKATA

ROLE:

• Acquire a broad understanding of all the administration processes and market specifications for various markets assigned. Carry out daily processes and to handle escalations and process related query resolutions. Ensure compliance with audit requirements by performing audit checks as required by process in line with business process requirements. Understand MI requirements enough to be able to produce, analyze and interpret MI.

• Continuously providing high quality Securities service to achieve maximum customer satisfaction within the process Service Level Agreement (SLA). To assist line management to provide efficient service enhancements while minimizing risk to HSBC and our client's clients.

• Processing all aspects of note issuance, periodic interest and principal payments in accordance with deal documentation and established market deadlines. Maintenance ICSD positions in our capacity as Common Depositary/Common Service provider. Processing of corporate action messages for securities under administration. Maintaining client relationships and ensuring all client queries are responded to efficiently and within the agreed deadlines. Ensuring that all work is processed in accordance with the established and documented procedures governing the conventional debt business.

• Provide Client facing Services to the processing team, which includes all aspects of note issuance, periodic interest and principal payments in accordance with deal documentation and established market deadlines. Maintenance ICSD positions in our capacity as Common Depositary/Common Service provider. Processing of corporate action messages for securities under administration. Maintaining client relationships and ensuring all client queries are responded to efficiently and within the agreed deadlines. Ensuring that all work is processed in accordance with the established and documented procedures governing the conventional debt business.

QUALIFICATION 

 

Knowledge and Skill Requirements:

• Bachelor’s degree in accounting or other qualifications relevant to the accounting/finance industry.
• 0-2 years of relevant/accounting work experience.
• Good knowledge of Capital Markets and Financial instruments.
• Basic knowledge of end to end product and process, multiple market and regulations.
• Good knowledge in accounting principles, fundamentals of Accounting.
• Proficiency in EXCEL essential.
• Ability to Speak and understand English.
• Good interpersonal and team work skills.
• Organized and detail oriented.
• Ability to re-prioritize workloads due to changing circumstances; meet strict deadlines.
• Basic knowledge in custody, brokerage, depository, investment accounting, mutual funds and Loans.
• Will be expected to maintain HSBC internal control standards, including the timely implementation of  internal and external audit points, together with any issues raised by external regulators

 

Preferable Skills:

• Prior experience in custody / depository / Loan Agency process.
• Excellent customer service and communication skills.
• Additional qualifications related to financial industry will be given preference i.e. CA/CFA/MBA/CS/ICWA e.t.c.
• Responsible for the implementation of Group Compliance Policy as is applicable to this role.
• Must be aware of the Operational Risk scenario associated with this role and to ensure that all actions performed take into account the likelihood of operational risk occurring.

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